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Discussing Bans in LGH

 We DO NOT get involved with ANY landowner bans against Players.

*note that this item is connected with
6.2 - Group chat must not contain attacks against individuals, products or companies.
and
6.5 - Personal, highly political or emotive issues should also be sorted out on a personal basis and not in group.

You most often hear this chat room rule coming from a GM or an Elder when they state "We don't discuss bans in here". However, the rule is so widely known that many of our members won't hesitate to let you know this rule when you try to ignore it.

You may not immediately understand the NO in this rule, after all - LGH is the support group for the games and your ban from a game host land surely needs brought to the support teams attention! This is where the TOS comes in.

2.1 - Players must obey the bespoke rules of the lands which they visit. This includes not using objects that allow flying in no-fly areas. Land Owner rules supersede Gold Hunt rules. We DO NOT get involved with ANY landowner bans against Players.

I repeat, landowner rules supersede Gold Hunt rules. Supersede - come before, has more weight, first in line, etc. You see, our TOS is secondary to SL TOS and THEIR TOS states THEIR rules have more power than OUR rules. So. If we were to mediate or try to prevent or undo the ban of one of our members we would be ignoring the landowners right to ban as they wish and in violation of SL TOS. Therefore, We DO NOT get involved with ANY landowner bans against Players.

That being said, clearly your ban issue is between you and the landowner and as such is of a personal nature.

6.5 - Personal, highly political or emotive issues should also be sorted out on a personal basis and not in group.

What does sorted out on a personal basis mean, exactly? It means asking for a GM to contact you or filing a support ticket if you really feel a need to have your ban examined by our support staff. It does NOT mean posting in our chat room first about the ban and then asking staff to message you. Doing so causes you to violate another related NO.

6.2 - Group chat must not contain attacks against individuals, products or companies.

Yesh, without solid proof of absolute wrongdoing by an individual, any posted claims of evil wickedness or insensitivity is called slanderous and is expressly forbidden.

As a final note on this topic, lets address one of my opening statements

LGH is the support group for the games and your ban from a game host land surely needs brought to the support teams attention! This is where the TOS comes in.

LGH is NOT the game support chat room. It is the game community room. The support chat room is called ADS support. LGH is meant for our community to interact with each other and staff in a general positive manner. To communicate about all types of topics and bond together as a community should. Yesh, general questions and issues can be brought up but for all intents and purposes it is NOT the place to air complaints and grievances. Period.

We will, however, help you discover who to contact in order to discuss it with them. Just contact us and ask who it is you need to talk to in order to clear it up.

Also, we have a player complaint form meant to assist players in addressing issues with other players/landowners. If discussion of issue needs more we can look in to issues, although we wont mediate.

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